I recently upgraded a clients CUCM 6.1(2) to 6.1(4) and then up to 8.5(1). The upgrade went mostly smoothly however after the upgrade users complained that there directories menu looked like this:
1 – Missed Calls
2 – Received Calls
3 – Placed Calls
4 – Missed Calls
5 – Received Calls
6 – Placed Calls
7 – Personal Directory
8 – Corporate Directory
|
Weird Huh! This client uses a lot of multiple line presentations on their phones which made me think that maybe it was a new feature and each DN had its own directory menu. A quick test in the lab proved this hunch was wrong.
It turns out that on 6.1(x) upgrades to 8.5(1) it is quite common for the ITL file to get out of whack and cause weird behaviour on the handsets. To rectify this issue I had to re-generate the ITL files.
To do this I followed the following steps on each of the TFTP servers:
- Log into Cisco Unified OS Administration
- Security > Certificate Management
- Click Find
- Click on CallManager.pem
- Click Regenerate in the top left corner
- Log into Cisco Unified Servicability
- Tools > Control Centre – Network Services
- Select your TFTP Server
- Restart the Cisco Trust Verification Service
- Tools > Control Centre – Feature Services
- Select your TFTP Server
- Restart the Cisco TFTP Service
Repeat this on each of your TFTP servers and then restart your phones.
Interested in advertising On reloadin10.com?
Hi,
We can offer you up to $40 for a link on one of your site’s internal pages. We are working on a project to increase our page rank and site visibility. We just need to turn words that are already in the article into links for us. Let us know if you are interested. We can pay you within 48 hours of the link being up.
We basically require space for small text based ads that will not use that much space of your site. We assure you the relevance of the ads to your website and its content. Moreover, we will also help you in generating income from your website by placing the advertisements of our 7-8 clients. We can help you grow your revenue via placement of relevant advertisements on your site.
Additionally, if you needed sponsored content, we are ready to offer you that as well. The payment is done via PayPal.
So, what are you waiting for? Let us develop business and grow together!
Best Regards,
Derek Miller
Inventory Manager
Derek.miller2002@gmail.com